Buffer Creations

Privacy Policy

Privacy Policy for Buffer Creations 
Last Updated: 06/06/2024 

This Privacy Policy outlines how Buffer Creations (“we”, “us”, or “our”) collects, stores, uses, and shares your information when you interact with our services (“Services”). These interactions include, but are not limited to: 

  • Visiting our website, www.buffercreations.com, or any associated site that links to this privacy policy. 
  • Engaging with our various offerings, which might include sales, marketing activities, events, or other services provided by Buffer Creations. 

Questions or concerns? We are committed to safeguarding your privacy and ensuring you have a clear understanding of how your information is used. This policy aims to help you comprehend your privacy rights and choices. If you have any concerns or questions after reading this, or if you disagree with our practices, we respectfully ask that you refrain from using our Services. For further inquiries or detailed discussions about our privacy practices, please reach out to us at connect@buffercreations.com. 

1. What Information Do We Collect? 
In Short: We collect both the personal information you provide to us directly and certain types of information automatically when you use our Services. 

Personal Information You Disclose to Us: 
We collect personal information that you voluntarily provide to us across various interactions. This may occur when you seek information about our services, engage with our digital content, or participate in our activities. The types of personal information we collect include: 

  • Names: To personalise our communication and services. 
  • Phone Numbers: For direct communication and support. 
  • Email Addresses: To send you information, respond to inquiries, and other email-based communications. 
  • Contact Preferences: To respect how you wish to be contacted. 
  • Job Titles: To understand your professional context and tailor our interactions. 
  • Business/Company Name: To provide services that are relevant to your business needs. 

Sensitive Information: We do not collect sensitive personal information as part of our standard processes. If ever collected, it would be with your explicit consent and for a defined purpose. Accuracy and Changes: We rely on you to provide accurate personal information and to inform us of any changes to keep our records updated. 

Information Automatically Collected: 
When you access our Services, certain information is automatically gathered, not directly revealing your identity but essential for service optimisation, such as: 

  • Log and Usage Data: This includes service-related, diagnostic, and performance information, which our servers automatically collect. Data might encompass details like your IP address, device information, browser types, and interactions within our Services. 
  • Location Data: We capture imprecise or precise location data based on your device settings and permissions. For instance, we may use GPS or other technologies to ascertain your general or specific location to enhance service delivery or provide localised content. 

Opt-Out Options: You have the option to disable location services on your device to prevent the collection of this data. However, this might impact the functionality or personalised features of our Services. Through the collection of this information, we aim to enhance user experience, improve our services, and ensure the security and effective operation of our platforms. 

2. How Do We Process Your Information? 
In Short: 
We process your information to deliver and enhance our Services, communicate effectively, ensure security, prevent fraud, and comply with legal obligations. With your consent, we may also utilise your information for additional purposes. 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including: 

  • Responding to Inquiries and Support Requests: We use your information to address your questions and resolve any service-related issues you encounter. 
  • Feedback Requests: To improve our Services, we may process your information to solicit your feedback and understand your experience with our offerings. 
  • Marketing and Promotional Communications: With your consent and in alignment with your preferences, we process your information to send you relevant marketing materials. You retain the right to opt-out of these communications at any time. 
  • Targeted Advertising: We may use your information to present you with advertising that aligns with your interests and geographical location, enhancing the relevance of the content we provide. 
  • Campaign Effectiveness: To refine our marketing strategies, we analyse how you interact with our campaigns, aiming to tailor future promotions to better meet your interests. 
  • Protecting Vital Interests: In situations where it’s crucial to safeguard the well-being of an individual, we may process information to prevent or mitigate potential harm. 

Our processing of your personal information is grounded in a commitment to respect your privacy rights while delivering and optimising our Services to meet your needs and preferences. 

3. What Legal Bases Do We Rely On To Process Your Information? 
In Short: 
We process your personal information based on legitimate legal grounds under applicable laws, such as your consent, the necessity to fulfil our contractual obligations, compliance with legal requirements, protection of vital interests, and for our legitimate business interests. 

Detailed Legal Bases: 

  • Consent: Your information is processed based on the consent you provide for specific purposes. You have the right to withdraw your consent at any time, which we respect and facilitate. 
  • Performance of a Contract: We process your information as necessary to perform our contractual obligations to you, or to take steps at your request before entering into a contract, ensuring the provision of our Services. 
  • Legitimate Interests: We process your information when it’s necessary for our legitimate interests, provided these interests are not overridden by your rights and interests. Such processing activities may include: 
  • Communicating special offers and discounts. 
  • Creating personalised and relevant advertisements. 
  • Conducting marketing activities to promote our services. 
  • Analysing how our services are used to enhance user experience. 
  • Legal Obligations: When required by law, we process your information to comply with our legal obligations, which could include responding to legal processes or regulatory requirements. 
  • Vital Interests: In situations where it’s crucial to protect someone’s vital interests (such as preventing harm), we may process personal information as necessary. 

Our adherence to these legal bases ensures that our processing of your personal information is justified, transparent, and respects your privacy rights under the General Data Protection Regulation (GDPR) and UK GDPR. 

4. When and With Whom Do We Share Your Personal Information? 
In Short: 
We share your personal information with third parties in specific circumstances to provide, enhance, and support our Services, ensuring all parties adhere to our privacy standards. 

Service Providers, Consultants, and Freelancers: 
Your information may be shared with third-party service providers, consultants, and freelancers who may perform services for Buffer Creations. These entities are involved in various operational aspects like data analysis, marketing support, and technical services. They are granted access to personal information solely for the purpose of executing their tasks on our behalf and are obligated to maintain the confidentiality and security of the data. 

  • Consultants and Freelancers: In line with our business operations, we might share necessary information with consultants or freelancers, particularly when they need to access specific data to complete their work for us. This sharing is conducted under strict agreements ensuring that your information is handled responsibly and in accordance with our privacy practices. 

Business Transfers: 
In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the business assets. We will ensure that the new entity follows this privacy policy or provides you with prior notice if your personal information will be used contrary to this policy. 

Legal Compliance and Protection: 
We may disclose your information if required by law or if we believe such action is necessary to comply with legal proceedings, respond to requests from public authorities, enforce our terms and conditions, or protect the rights, property, or safety of Buffer Creations, our users, or others. 

Analytics and Advertising: 
We may use analytics services, like Google Analytics, to understand how our Services are used. For advertising, we might share non-identifiable information with ad networks to deliver targeted advertising. Users can typically control their preferences directly through their device or browser settings. 

When we use Google Analytics: 
We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page. 

By engaging with our Services, you acknowledge and consent to the sharing of your information as outlined in this section. 

5. How Long Do We Keep Your Information? 
In Short: 
We retain your information only as long as necessary to fulfil the purposes outlined in this privacy notice, unless a longer retention period is mandated or permitted by law. 

Retention Details: 

  • Purpose-Driven Retention: Your personal information is kept for the period necessary to achieve the specific objectives stated in this privacy notice, such as delivering our Services, addressing your inquiries, and adhering to our legal responsibilities. 
  • Compliance with Legal Obligations: Should legal, tax, accounting, or other regulatory requirements necessitate a longer retention period for your personal information, we comply with those requirements, ensuring that your data is retained in accordance with applicable laws. 
  • Deletion and Anonymization: When there is no longer a legitimate business need to process your personal information, and no legal regulation requires its retention, we will delete or anonymize your data. If immediate deletion is not feasible (e.g., due to information being stored in backup archives), we secure and isolate the data from any further processing until deletion can be achieved. 
  • Retention Policy Review: Our data retention policies are periodically reviewed to ensure they align with our current business practices and legal obligations, ensuring that your information is not kept longer than necessary. 

Through these practices, we ensure that your personal information is managed responsibly, kept secure, and retained only for as long as it serves a valid purpose or meets a legal requirement. 

6. How Do We Keep Your Information Safe? 
In Short: 
We aim to protect your personal information through a system of organisational and technical security measures. 

Security Efforts: 

  • Security Measures: We’ve put in place suitable technical and organizational measures aimed at protecting your personal information from unauthorized access or misuse. 
  • Organisational Safeguards: Our team is made aware of data protection best practices, ensuring that your information is handled with care and in line with privacy regulations. 
  • Limitations of Security: While we strive to secure your data, the nature of the internet and information technology means that complete security cannot be guaranteed. There’s always a risk that sophisticated cybercriminals might bypass our security measures. 
  • User Responsibility: We advise you to interact with our Services within a secure environment and be mindful of the inherent risks of transmitting personal information online. 

Our commitment is to continuously strengthen our security protocols to protect your data, acknowledging that the evolving digital landscape requires constant vigilance and adaptation to new security challenges. 

7. Do We Collect Information from Minors? 
In Short: 
We do not intentionally gather data from individuals under the age of 18. 

Our Policy: 

  • Age Restriction: We do not knowingly collect or solicit information from children under 18 years of age. Our Services are not designed to attract minors, and we take steps to ensure compliance with this policy. 
  • User Representation: When engaging with our Services, you affirm that you are at least 18 years old or the legal guardian of a minor, providing consent for the minor’s use of our Services. 
  • Action Upon Discovery: If we discover that we have inadvertently collected information from a minor under 18, we will take immediate steps to remove any such information from our systems. 
  • Notification Request: If you are aware of any information, we may have collected from a minor under 18, please inform us at connect@buffercreations.com so we can take appropriate action. 

Our commitment is to protect the privacy of young individuals, and we urge parents and guardians to take an active role in monitoring their children’s online activities. 

8. What Are Your Privacy Rights? 
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. 

Your Rights Explained: 
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. 

We will consider and act upon any request in accordance with applicable data protection laws. 

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. 

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner. 

Withdrawing your consent: 
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. 

Opting out of marketing and promotional communications: 
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. 

Queries about privacy rights: 
For any queries about your privacy rights, feel free to reach out to us at connect@buffercreations.com. Your privacy is of utmost importance to us, and we are committed to ensuring your rights are respected and protected. 

9. Controls for Do-Not-Track Features 
In Short: Currently, we do not guarantee a response to Do-Not-Track signals, but we are committed to adjusting our practices should a standard be established. 

Detail on Do-Not-Track Features: 

  • Do-Not-Track (DNT) Signals: Many web browsers and some mobile operating systems offer a DNT feature that you can activate to express your preference against being tracked. However, there’s no consensus on how online services should interpret these signals, resulting in varied responses across the internet. 
  • Our Stance on DNT: At present, we may not respond to DNT signals or similar mechanisms due to the lack of an industry-standard interpretation. Our approach allows us to provide consistent and predictable experiences to all our users, regardless of their DNT settings. 
  • Future Adaptations: Should an industry standard for DNT emerge, we pledge to review and, if necessary, update our practices to comply with the established guidelines. Any changes to our stance on DNT will be communicated through an updated version of this privacy policy. 

We encourage you to review the privacy settings and information provided by your browser or device provider to understand how you can set your preferences regarding tracking. 

10. Do We Make Updates to This Notice? 
In Short: 
We periodically update this privacy notice to remain in line with evolving legal requirements and our internal policies. 

Updating Process: 

  • Notification of Changes: Whenever we update our privacy policy, we’ll adjust the ‘Revised’ date at the top of this document. If there are any material changes, we’ll inform you through visible notifications or through direct communication. 
  • Effective Date: Updates to this notice become effective as soon as they are posted or communicated, ensuring you are always informed about our privacy practices. 
  • Review Encouraged: We recommend regularly reviewing this privacy notice to stay informed about how we safeguard your information and to be aware of any changes. 

Your continued use of our Services after any changes signifies your acceptance of our updated practices. We are committed to transparency and will always provide clear updates regarding our privacy practices. 

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 
If you have any questions, concerns, or comments regarding this privacy notice, we’re available to address them through the following channels: 

  • Email: Send us your inquiries or feedback at connect@buffercreations.com. 
  • Phone: Reach out to us at 0755716018 for direct communication. 
  • Postal Mail: You can write to us at the following address: Buffer Creations DMC 01, County Way Room 415 Barnsley, Barnsley S70 2JW England 

We’re committed to ensuring your privacy concerns are heard and addressed. Please don’t hesitate to get in touch with us regarding any aspect of this privacy notice. 

12. How Can You Review, Update, or Delete the Data We Collect From You? 
You possess the right to review, amend, or remove your personal information that we hold. Here’s how you can exercise these rights: 

  • Online Request: Visit our dedicated webpage at buffercreations.com/data-request to submit a request concerning your personal information. This platform is designed to facilitate straightforward requests for access, updates, or deletion. 
  • Email Communication: Additionally, if you prefer or need further assistance, you can reach out to us via email at connect@buffercreations.com for any requests or questions related to your personal data. We are available to support your data management needs and ensure your inquiries are handled effectively. 

We are committed to responding to your requests promptly and efficiently, ensuring that you maintain control over your personal information in accordance with applicable data protection laws.